One of our most popular post series’ is How to Remove Remove Credit Card Details from Xbox Live. The upshot of it all was basically… you can’t. Not properly. We tried the website. We tried phoning them up. 53 days later, TheFluffyFist’s credit details were still on his Xbox Live account.
Stories came in from everywhere about people having the credit card problems. Scott wanted to stop his son from buying MS points indiscriminately – couldn’t do it. PrincessMeri spent two years asking Microsoft to stop billing her. Mark’s account was hacked and $247 worth of points was charged to his card. People even made complaints to Watchdog and the Better Business Bureau (sadly, with no direct response). Lots of worldwide frustration over such a simple little thing.
We are now happy to report that Microsoft have finally added an option to remove your credit card details from your Xbox account! They no longer blacklist your card and you can add it back later if you change your mind.
Here’s how:
- Log in to Xbox.com
- Click the My Xbox drop-down in the top-right corner and select Manage Profile. (screenshots from the UK version of the site)
- Click Manage Payment Options in the list on the right-hand side
- You should now be presented with a list of your current credit cards! Note the magical new word, “Remove” next to the card ;) Click the image below for a bigger version.
Praise to the gods of customer service! And thanks to reader Johan for letting us know about the update.
Update: 11th Feb 2009
We’re getting reports that some people are having trouble removing their cards. Some even think this is a fake option on the site to placate us. Trust us, it’s not. You can actually remove your card details. Click the screenshots below for the readable pictures:
A few people get the following message:
“This payment option cannot be removed at this time. Please contact Xbox LIVE Customer Support.”
As Gabe says in the comments, they may have an active subscription using their credit card that needs to be cancelled first. I switched to a pre-paid 12 month subscription a few months ago, so the theory seems to hold true. If you get a customer service rep to explain this, let us know.
Our advice, remove your card details and buy pre-paid cards instead:
- Xbox Live 12 Month Gold Membership plus 1 free month!!!
- Xbox Live 12 Month Gold Membership Card
- Xbox Live 3 Month Gold Membership Card
- Xbox Live 4200 Points Card
- Xbox Live 2100 Points Card
February 8th, 2009 at 3:59 pm
Mine says This payment option cannot be removed at this time. Please contact Xbox LIVE Customer Support.
February 8th, 2009 at 4:55 pm
Sorry to hear that, Angry Xbox User. Please let me know if you get a reason from Customer Support.
I did test before posting this and it allowed me to remove all my credit cards. There shouldn't be a requirement to have at least one on file.
February 8th, 2009 at 8:51 pm
Here in the U.S. I received the "this payment option cannot be removed please contact customer support. I contacted customer support and ran into several dodges.__ First they said they couldn't do it and it required their supervisor who may not be available.__ Then they said it would take 30 days and suggested I have my credit card bank block further charges from Microsoft. (This cannot be done by the Credit Card company).__ I explained to the superviser that this was not available and that I would have to cancel my credit card. At that point they offered to put a lock on the card# and said it would take a billing cycle to remove the credit card information from the X-box. They will cancel the gold membership and then email me a token code to restore the 1 year subscription.__All of this was incredibly complex and smacks of legal but unfair and unethical marketing practices that besmirch Microsoft's reputation. __Altogether the process took about 90 minutes from start to finish.__Hopefully they will wise up and stop doing this sort of thing as it makes me particularly suspicious of all of their products and less likely to upgrade the console or to buy games and support it in the future.__John
February 8th, 2009 at 9:55 pm
That's terrible, John! Guess I was too quick to believe that they'd changed their ways.
February 9th, 2009 at 2:43 pm
What you can do is enter totally wrong info – I am Dave at No Address with the City name REMOVE MY CARD and with a wrong security code & expiry date. This solves it with no need to call the evil that is Microsoft :D
February 10th, 2009 at 12:32 am
Sadly, I tried that some time ago. In the UK it seems to validate the card somehow and rejected my fake attempt.
February 10th, 2009 at 3:41 pm
'This payment option cannot be removed at this time'
ARGHHHHHHHHH I hate Microsoft for this. I want to avoid ringing them at all costs as its hard enough explaining to them what you want.
Props for this method though.
February 10th, 2009 at 10:16 pm
i'm guessing if you have an account active, tied to one of your credit cards, you wouldn't be aloud to remove it until your cancelled your account through xbox customer support. if you bought a prepaid subscription to xbox live. and only used the credit card to buy points it would remove with no problems
February 11th, 2009 at 8:28 am
You would guess that, but you'd be wrong! The removal option is a ruse. A filthy ruse. You can only remove additional credit cards, there still has to be a default one.
I suppose it's somewhat brilliant in a way. Make it so difficult to remove your card that you give up and leave it on there, along with your automatically renewing gold subscription!
>_>
February 11th, 2009 at 8:29 am
I wanted to avoid it too :( but I had to call them. Twice. :( :(
February 11th, 2009 at 9:14 pm
That might be it, Gabe. I did switch to using a 12 month prepaid subscription some time ago, so the subscription isn't tied to my card.
February 16th, 2009 at 5:36 pm
In the UK, just call up your CC company and tell 'em that you lost your card. They will send you a new card with a new number, which means MS is stuck with an invalid card on their records. I've still got one on there from years ago that I can't remove, but neither can they use it to charge me. I switched to prepaid cards ages ago.
February 17th, 2009 at 11:02 am
Got the same Payment cannot be removed at this time bollocks. This is after a 40 minute 'chat' to CS and being elevated up to a 'Supervisor' who informed me of this new three day old method of removing credit card details.
After a second 'chat' to CS I am now awaiting a call back from Billing.
Frustrating isn't the word.
February 21st, 2009 at 1:46 pm
Ended up calling them to cancel. Spent 15 minutes on the phone telling the woman all my fake details that i entered in and she said that its cancelled and gave me a reference number. seems a little too long for a thing which should as simple as hitting the DEL key.
February 22nd, 2009 at 10:16 am
You know what I am going to do? I am going to my bank after I cut up my debit card into a million little pieces, get a new card and never again give the information to Xbox live. My kids will have to earn the money to buy the membership card from the electronics department of any store that carries the accessories. I am done with being taken advantage of… How about you???
February 28th, 2009 at 9:44 pm
I rang Microsoft CS from UK (is it in France?) a couple of months ago to remove my card and completely forgot about it. Just checked and my details are still live! When I found this solution I thought all my problems were over and common sense had prevailed, but I get the 'please contact CS' message too and cannot remove my card. I can't believe this is so difficult to do! I feel like selling my Xbox gear and getting a PS3 and I have NEVER had a Sony EVER! I bet they dont get this crap!!!!!
March 1st, 2009 at 9:29 pm
can you get a refund from xbox if theyve been taking my money even though i havent used my xbox in over 6 months?
March 1st, 2009 at 10:28 pm
im getting the old 'This payment option cannot be removed at this time' shit aswell
it also says there is no valid card on file, but is still able to take £40 out of the account? wtf
March 4th, 2009 at 6:04 pm
"This payment option cannot be removed at this time. It might be associated with an active subscription." I dont understand why, that card expired last year and my XBL has ran out, so how can my subscription still be on there?
March 5th, 2009 at 6:31 pm
how do u turn off automatic subscription?
March 5th, 2009 at 6:32 pm
sry, automatic renewal of subscription
March 8th, 2009 at 4:53 pm
i called support, removed my auto renewal from card and it still will not let me remove the credit card! I even bought a 3 month pre paid card and that still will not work.
March 10th, 2009 at 10:23 pm
I removed it with no problem! I use pre-paid cards for live and a cc for points.
March 14th, 2009 at 11:04 am
I managed to remove my credit card – thanks for your post. I only added it to buy some songs, immediately regretted it, thank God I managed to remove the card!
March 14th, 2009 at 12:40 pm
Thanks Wendy. Good to hear that some people are having success.
March 14th, 2009 at 12:43 pm
Hi Luke. I believe it's under the Account Summary section within the Xbox Live website. Can't tell you exactly where as I'm using pre-pay cards.
March 16th, 2009 at 9:58 pm
My Card Expired over a month ago and when it was active i was getting charge monthly. Now my last billing was 19/02/2009. Its been well over a month now that my card has expired and my membership should have expired and gone silver but its still silver, when i go on xbox.com to remove that card all i get is " This payment option cannot be removed at this time. It might be associated with an active subscription. " Would i possibly have to cancel my subscription to xbox live or just wait a week or so for my account to go silver then try remove my card ?
March 21st, 2009 at 3:31 pm
Hi, i have solved this problem, here's how:-
To update your billing information, visit the following Microsoft Billing and Account Management Web site:
https://billing.microsoft.com/home.aspx
To switch your subscriptions to a new Payment method follow these steps:
Under Your payment methods, click the payment method you want to change.
Under Payment method activity, click Go to payment method information.
Under Payment method information for this account, click Use a different payment method.
Check box next to card you want to make your default payment method.
On the Confirm transfer page, confirm the balances and services you want to transfer, and then click Next.
Now if you look at "manage your payment options" on xbox.com or payments options on your xbox, the card will be gone!
(note if you want to remove ALL credit cards, you need to contact xbox live support)
March 22nd, 2009 at 11:51 am
I'd always been very careful to never give MS my card details. Tonight I foolishly bought $5 of points at zune.net (for XBOX DLC). I was then horrified to find the card details as the (only) payment method at https://billing.microsoft.com/home.aspx.
I wasted about an hour with 1-877 GET ZUNE customer support who eventually told me I'd have to call 1-800-4MY XBOX to get a "violation" put on the card to block (not remove) it. While on hold, I found this page and followed instructions to remove the card on https://live.xbox.com/en-US/Flows/EditCreditCard/...
The billing.microsoft.com page still shows payment type "Xbox Live (Visa: xxxxxxxxxxxx9999) " but now there's a "(Removed)" after the hyper link. So, fingers crossed, my card can't be used from that live account.
I'm so angry with myself for breaking my own rules. I'll be far more careful in future to avoid direct transactions with MS. I'm also going to spend some time on the phone to my credit card co tomorrow to try to get zune.net flagged as a phishing site.
P.S. on a tangential note, never buy any DLC for a MS published game. After our 360 RRODed, Crackdown DLC was the only content that we weren't able to fully restore on our replacement box (from MS!). MS seem to go out of their way to destroy trust and undermine their own business. It's like dealing with Soviet bureaucracy – GOS-soft.
March 23rd, 2009 at 12:01 am
P.P.S. A day later, just got back from dinner. My credit card was refused. It turns out that every time I tried to over-write my card details at billing.microsoft.com they sent a $1 trial transaction to the card company. After 4 or 5 invalid transactions the card co froze my account.
NEVER, EVER, GIVE YOUR CREDIT CARD DETAILS TO MICROSOFT.
March 26th, 2009 at 11:35 am
yh you can. they did that to me with my old account. I phoned up to tell the to delete that account and a year later its still active and they even renewed it and took 40 pounds from my account without telling me. but i phoned up which took around an hour to sort and got a refund a week later
March 27th, 2009 at 8:24 am
You saved my life. These steps solved all my problems!
April 2nd, 2009 at 12:00 am
Thank's wanted to get my card detail's off my account and this worked a treat i guess people struggling to get there card's off there account's have bought a gold account with them.
As i only used it for purchasing Point's.
Thank's again as i started to worry incase my gamertag was stolen and people used my card.
April 8th, 2009 at 4:35 pm
I just called Xbox and downgraded from Gold to Silver with no problem at all. I maybe could have just removed my credit card online, but I called instead, and this way I don't have to re-enter card details to buy points. Anyway, I read nightmare stories of Xbox not wanting to do that, the process taking several months, calling several times, and even that Xbox will erase your gamer score when you downgrade – but none of that happened. I already paid for this month, but I will not be billed again and my accounts is intact. They were professional and polite. Suprising, eh??
April 19th, 2009 at 3:46 pm
Worked for me. I used the Credit Card for a Microsoft Point purchase. The XBOX LIve subscription was done via prepaid card. I was able to remove the credit card from the account.
I just don't want my kids to "purchase" something without me knowing about it.
For the person who said "Change the address, the number, the expiration date to something invalid", this is called fraud. If you after that try to purchase something with this "invalid card number", Microsoft can sue you. So, just follow the drill and remove the card.
April 26th, 2009 at 10:26 pm
It is finally deleted, YAY!
April 27th, 2009 at 10:44 pm
Even if you have the 12 month gold prepaid, it still doesn't let you remove it. I have auto renewal on, and I think that's why the card is "still in use"
May 6th, 2009 at 7:39 pm
wicked this really helped me thanx
May 14th, 2009 at 12:04 pm
well i called M$ because i couldn't sign on to my gamertag and they told me that i had a "balance" on the credit card i was using to renew my month to month membership even though the credit card was canceled months prior. apparently they tried multiple times to charge the credit card while still having a gold membership. even though i was waiting for them to revert it to silver so i would get my moneys worth for that month then buy a prepaid card. so i called for about a month and they finally gave up and reverted it to silver but i still cant remove the card and it still shows that there is a balance owed. I'm so sick of M$ taking advantage of its customers.
May 14th, 2009 at 10:58 pm
I had to call to cancel the account because you can't do it online. You also can't shut off automatic renewal to the credit card. If you have an active gold membership, the credit card on file will be charged every month, whether you like it or not. What a hassle. I don't understand how Microsoft gets away with this stuff.
May 15th, 2009 at 6:36 pm
execpt for the fact if you put in a wrong security code then it wont let you continue, as well as if you put in an invalid credit card number
May 21st, 2009 at 2:06 pm
"This payment option cannot be removed at this time. It might be associated with an active subscription." And I have just turned the auto renew off and I am using a redeem code. any idea why I can't delete it as it's no longer in use?
May 22nd, 2009 at 8:02 pm
When I try removing it give me this error.Sorry ut this credit card cant removed because it is linked to an active account
May 28th, 2009 at 1:20 pm
Same problem mate. You have downrgrade to silver or let your membership expire then remove it.
May 28th, 2009 at 9:10 pm
Worked fine for me. Thanks
June 2nd, 2009 at 1:31 pm
So if I bought a 1 month card and used it. Could hten I remove my credit card from the xbox?
June 2nd, 2009 at 3:07 pm
Thanks, I managed to put my details in and remove my partners (who was fuming after finding a one of payment for my son had turned into a regular payment!). MS bad biz pracitce – taking advantage of people. Thank heavens for threads like this that help the everyday joe bloggs.
June 25th, 2009 at 12:53 am
I made the mistake and placed my card in their system in 2008 to purchace MS points. The creditcard I put in also expired in 2008. Apparently I thought since the card was going to expire in 2008 i wouldnt have to worry about any extra billing or anything. I thought wrong apparently XBOX LIVE uses auto renewal for the LIVE. So 2009 there is a pending charge for xbox 12 month on my EXPIRED CREDIT CARD. I don't know how they can charge to an expired credit card. so i got this message when i was trying to remove it. "This payment option cannot be removed at this time. It might be associated with an active subscription." So after bitching with them on the phone they told it me it would be removed in 30 days and not to purchase anything on live.
June 30th, 2009 at 12:58 pm
yes but we want to completely remove our cards not transferr to another! an xbox make it impossible i regrett buyin an xbox the console itself is ok but MS is the biggest con on earth fuck bill gates the robbing c**t
so has anyone managed to successfully remove their card when it says you have a subscription cuz ive tried everythin so far to no avail im currently in the proccess of waitin for my new card as ive said my card was lost so i guess ill have to just wait to see if this works if now guess ill have to change my bank and cancel my bank account altogether lol(dont really wanna do that though tbh its gonna be a pain havin to tranferr everythin )
June 30th, 2009 at 5:26 pm
mine says An outstanding balance exists on this payment instrument. Please try again later.
anyone help?
July 5th, 2009 at 6:11 am
I dont know about you guys but someone should take this to the news channels and get them a lil publicity as "scammers" who wont remove you credit card info from their website and your account im so sick and tired of M$ taking advantage of everyone
July 16th, 2009 at 2:44 am
Just got a ZboZ. I haphazardly (drunkenly) decided to get some points one weekend and now I feel bad for leaving my credit card info in the system.
Thank you so much for this post!
July 18th, 2009 at 4:15 pm
I got this same bollocks. they somehow were still able to get £40 off what looks like an expired card!
July 21st, 2009 at 11:09 am
i was going to swap my account over xbox live but i seen that i had 2 of my card details on there from about year ago! so then i couldnt swap my account cos they would of been having free stuff with my card on xbox! so i done what it said and only 1 deleted and the second does'nt work for some weird reason. XBOX SUCKS but CoD is beast :)
July 26th, 2009 at 8:31 pm
Are you 100% sure this works and your bank doesnt just transfer the bill to your new account??
thanks
July 30th, 2009 at 8:11 pm
Lol i stop because xbox live stole of my cridit card and my credit card was buying micro points
it ended up to equeal up this much micropoints Points Balance 11000
August 9th, 2009 at 3:07 pm
If your stuck making monthly payments for XBox Live and want to stop easily you can login in at http://www.xbox.com, click on My Account in the drop down box, look at Membership Level and you will see the Automatic Renewal: ON , click on this and turn the Auto renewal to OFF, MS will still have your card details unless you ring them but atleast no more payments will be taken.
August 10th, 2009 at 6:29 am
I M Down With Raelyn. i M Done With This Stupid Process. Never Again Gonna Get Taken Advantage Of. I M Just Gonna Make My Cuz Work For That Extra Five Dollars From Now On.
August 10th, 2009 at 4:12 pm
I HATE MICROSOFT my account got hacked and was charged 500 dollers and when i called they said i was lying that i had bout them points wich i didint i hadnt even playe d my xbox and they still wont remove my credit card and im still being billed and i do not have the money for this shit!!!! i think every body who hates microsoft should come togeter and tell microsoft off thur fucking cheap basterdZ!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
August 14th, 2009 at 9:37 am
I have purchased a 1 month Xbox LIVE Gold Membership with a credit card. I do not want it to be renewed automatically nor to have the credit card details attached to the account for longer then the 1 month period (sooner if at all possible).
I have gone to the appropriate websites and set the account option to not auto-renew. I am however not content with this and wish to remove the credit card details directly after having purchased the membership.
I am assuming that I may only remove the credit card details after the month has passed and my membership has reverted to Silver status.
Any assistance on this matter will be appreciated.
-Thankyou.
August 20th, 2009 at 7:18 pm
I actually did that and my card is still getting charged!!!!! It's like it remembers everything you've ever entered and just charges everything it can! Despicable!!!!!!!!
August 29th, 2009 at 1:46 am
It worked im in US and It FUCKING WORKED THANK THE LORD I PRAISE YOU NOW I WON'T BE IN DEBT!!!
September 3rd, 2009 at 2:15 pm
That is crazy. That why I buy everything from gamestop.
September 8th, 2009 at 3:07 pm
My credit card actually expired at the end of August and I am still being charged for September. How does that work? Thats ridiculous.
September 9th, 2009 at 3:06 am
the customer service is fucking terrible aparently the Cusomer Service people said that i cant remove a credit i can only add one that is so fucking stupid this has now happened to me twice from now on im just going to sick with the fucking 3-month xbox live cards
September 9th, 2009 at 6:40 pm
yeah, i found it, it was in the marketplace options. you cant just log in and do it. you have to dig for it lol.
October 28th, 2009 at 7:34 am
Same here. My credit card actually expired at the end of August and I was still being charged for in January for 12 months!!!
i'm trying to prevent this from happening again and 1)turned off the auto renew which should help.. but 2)I'm still can't remove my old expired credit card.
November 17th, 2009 at 3:31 am
THIS IS WT I GET…………………… An outstanding balance exists on this payment instrument. Please try again later.
December 12th, 2009 at 1:13 pm
This payment option cannot be removed at this time. Go to the Payment method information page to view services associated with this payment option.
Called CS and they say it takes 3-6 months to remove it.
December 17th, 2009 at 11:38 pm
i use a pre paid visa card&get exactly 20 euros on it for 3 mnts,subscription ran out&MS used orignal card number 2 renew,dey suspended my acc so got 20euro on card,wen u do dis u get new visa card num each time u top up so had 2 add new card in billing however dey took 3 euro for first card been expired(pre paid only visa numbers expire after 3 mnths),so rang dem&was told 2 buy a 3mnth voucher from GAME,did this&now account wont let me change payment method,head wrecked,after spending 40euro in total&still cant play online,dealing wit gangsters
December 24th, 2009 at 8:38 am
I cant remove my card which expired over a year ago, i have turned off automatic renewal but BE WARNED!!!! WHENEVER YOU TOP UP WITH A PREPAID CARD AUTOMATIC RENEWAL RESETS TO ON!!!!! F-ING MICROSHAFT ARE IMMORAL TW@TS
December 24th, 2009 at 8:47 am
if anyone is still having problems removing credit card go here http://support.microsoft.com/kb/908655
it wont help but at the bottom theres a section you can fill in to comment, if enough people give them hell they may finally allow us to phisically change payment options to pre paid XBL cards
January 11th, 2010 at 2:38 am
If you have bought a GOLD LIVE Membership, YOU HAVE TO TURN OFF AUTO RENEWAL and LET IT EXPIRE then you can THEN REMOVE your card. To do so, go to Account -> Membership Level -> THEN ON AUTO RENEWEL. (If it sais ON, click it then keep clicking next until you turn it off). Let the membership expire then remove the card. I think the biggest problem people have is not being able to turn off the auto renewel, could be why they are having troubles.
January 12th, 2010 at 8:09 am
this is absolute bulls#*t!! I set my account, NO automatic renewal but what happeneds microsoft doesn’t like people with no automatic renewal. And sets it right for you. Because you are just a stupid little person that doesn’t understand that you have to have xbox live. If I had the money I would sue the bastards because this is outright stealing!!!
January 15th, 2010 at 11:56 am
everyone seems to have this problem with the xbox and i do aswell…the xbox customer service is awful, you either cant get through to them or your put on hold for so long that you just hang up!…i havent completly removed the details but i have stopped payments unless i authorise them…as when you make an account it is default that renewal is turned on but not many people know this..
anyway for the ‘cure’ to removing unauthorised payments from your credit card is…go to http://www.xbox.com and sign in…then go to the top right of the pages corner and click on the drop down list which says ‘my xbox’ and click on my account.. there you should see third down the list ‘membership level’ and a link saying ‘automatic renewal’…all you have to do is turn it off and xbox wont take anymore payments unless you authorise.
to be honest i think microsoft make enough money without scamming people and there just ignorant, greedy and dont help at all with problems customers are having…and i expect top quality online play as been as you pay £40 for xbox live per year (as PS3 is free!!) and you have to pay £60 for the network adapter..(whereas it is built in to PS3!!) and xbox connections are getting worse every week with games ending because of connection problems its just bullsh*t.
i hope this helps everyone.. as i said it wont remove your card details.. the best thing for that is to go to your bank and destroy your card and get a new one…BUT MAKE SURE YOU TURN OFF AUTOMATIC RENEWAL ON YOUR ACCOUNT BEFORE YOU DO THIS TOO AS XBOX STILL SOMEHOW FIND A WAY TO TAKE IT WITHOUT PERMISSION IF YOU DONT..
thanks
January 22nd, 2010 at 4:48 am
Okay guys i have the same damn problem as everyone else:(
I borrowed my moms credit card last august to buy a one month and some points. Now those greedy bastards wont let me remove it! That was in august and its now january. if it was auto renewing, then it would have charged only around $50(i live in the US) but my card expired in december. i kept getting messages about how my account isnt valid blah blah blah. so my friend gave me a 1month prepaid card so i put that in hoping that it would renew my membership and i would then be able to remove the card. nope.
so then i got my moms card again and updated the expiration date hoping to get rid of the message that the card isnt valid and then remove it. nope. so now the card is still there(although im not charging it) and i have a prepaid 1month that expires Feb25 somehow??(i put it in like Jan 4) but anyways thats not even the worst part- now the damn bank decides to send my mom a letter saying that microsoft charged $127!! WTF!!?!? we cant afford that.
So Microsoft is really a piece of s@:p and HOPEFULLY the bank messed up and we owe only about $50. Either way im still utterly and hopelessly fu@:edfd:((((( Dear God why??!
so for such a long comment…
January 23rd, 2010 at 2:35 am
I was charged for a game I did not order. The only thing i can think of is A my account got hacked or B the remote got stepped sat or slept on. I called the same day I got the confirmation e-mail and they REFUSED to refund anything. Anyway I went on to cancel my card and it wouldnt let me. I called and the only way to delete it is to cancel the membership you paid for then in 3-5 days they will send you an e-mail with a code that will allow you to redeem your remaining months.
January 24th, 2010 at 6:29 am
Well I managed to get my credit card off. One thing I learned is that as soon as you buy live points, microsoft puts your membership back to automatic renewal. So make sure that you always check what your membership is doing.
February 4th, 2010 at 5:27 pm
Hey guys! There’s actually an option now to stop automatic renewal online! :D Follow the steps all the way at the top! But instead of clicking on ‘manage payment options’ click on ‘membership level’. Then you should see some text that looks like this. “Automatic renewal: ON”. Click on the ‘On’ Text. You will then have to scroll down to the bottom of the page, and lick next. (They try to advertise you stuff to get you to stop. there were four sets of ads for me! D:) And then at the very end you should be able to turn it off! then it will say (I’m sorry you have chosen to leave us blah blah blah) And prestooo! TA-DA!
February 6th, 2010 at 4:41 am
mine is the same… im trying to cancel the card and it says
This payment option cannot be removed at this time. Go to the Payment method information page to view services associated with this payment option.
February 6th, 2010 at 3:59 pm
hey, to the guy above, thanks for pointing out you can turn off auto-renewal online! been wrestling with this for ages, lent my credit card to my brother thinking he’d be able to pay for just one month and now i find ive been charged for three and cant remove my credit card details. great business strategy from microsoft! greedy swines…
February 7th, 2010 at 3:38 pm
STILL A LIE!!!
The remove button ONLY works if you DIDN’T use your CC to buy the GOLD membership.
I’m an older gamer and have 4 kids ranging from 14 to 26 and the older one’s have moved out. I told them ALL that I’d pay to keep their XBL Gold Memberships active forever because it lets us stay in touch with each other now that the older ones moved out. I set up all their accounts with one CC auto-renewing their Gold Memberships.
However, one of them decides to go crazy and buy a bunch of Arcade games without asking first (and that’s not part of our deal), so stupid me simply wants to remove the card info from XBL… NOT HAPPENING!!!
Apparently, since I bought the Gold Membership with the CC, it’s ATTACHED to that purchase and CAN’T be deleted even with the USLESS “Remove” button!!! Even after I went into the account and turned OFF the auto-renew option, it STILL won’t let me remove the card. The most screwed up thing about this is the membership is PAID IN FULL and after turning off the auto-renew option, it should NOT be tied to the CC any more. XBL Customer Service, live from India, is a friggin’ joke. Someone on here said after turning off the auto-renew option, you have to wait till the current membership expires, but for me, that’s 9 months away.
MY SOLUTION: Delete XBL from the equation by doing 2 things…
1. Went to MY Credit Card website, clicked “Lost Card” and had a new card & new number sent to me within a few days. RENEW THAT XBL!!!
2. Found the Maximus Cards website (www.maximuscards.com) so now whenever I want to renew the kids’ accounts or give them points, I don’t have to go to the store and waste time. I can SAFELY use my Credit Card to buy renewals or points from Maximus Cards, they email me the Redeem Code within about 2 minutes and just forward copy the code onto an email or XBL message to the kids to use. There’s about a 10 minute delay from the time I clicked “order” at Maximus Cards to the time XBL accepted the code, but considering I didn’t leave my living room and can do it 24/7, I can live with 10 minutes.
February 12th, 2010 at 2:03 am
Mines says I have an outstanding balance on it please try again later.
February 13th, 2010 at 1:38 pm
I tried to remove my mums credit card details and it just said that i cant so instead of being charged 4 renewal evry month i turned it off so i think its just a scam (stupid microsoft they got enuff money y bother wiv having cost on live -.-)
February 17th, 2010 at 5:28 am
microsoft finally allows you to turn off auto-renewal. you still have to wait unitl your current membership is expired but they “shouldnt” charge you but this is microsoft we r talking about. anyways go to xbox.com and sign in and click on my account. Now go to membership level and click on auto-renewal on. They will try to get you not to do this with advertisements but just finish and wallah.
February 17th, 2010 at 5:29 am
you can remove a card if you bought points only with it
February 20th, 2010 at 9:47 pm
Its scandalous!
I get really upset at Microsoft and the Xbox corporation for treathing the customers this way;
1) Its my own choice if I want to automatical renew to me Xbox live and I shall not need to remove the “renewal ON” to off after four clicks and then read “We’re sorry! that you don’t want to renew!! What about me?? I don’t care what Microsoft thinks! I decide over my own money and wants this fast and convenient.
2) I get pretty mad after now trying to remove the credit card five times from the xbox site, it says “we can’t do this right now” so, when is a good time for you? never?
3) Just recieved my xbox from a second red light in two years, no comments needed.
February 28th, 2010 at 5:30 pm
So i cant remove the automatic renewal, nor can i remove my credit card details. I had an xbox360 2 years ago, and went through the same rigmarole. It put me off microsoft- well it would, wouldnt it? I got rid of the xbox and got a ps3. That died after 3 months. the replacement died yesterday. £70 repair charge) But my oldest son has an xbox of his own now and i lent him my card details. So now I have to phone my bank and pretend to have lost it. And its still bloody raining.
March 5th, 2010 at 12:49 am
I want to file a class action lawsuit against these skum bags, known as Microshaft. The Xbox live account management settings are completely and intentionally misleading. No place to remove cards. When activating a prepaid card on 1/25, im billed for monthly subscription on 2/17… wtf? Turns out any subscription update cancels your last one, without any warning or without any knowledge. Apparently its in the terms and conditions “fine print” , says the customer service rep I spoke to today. So I paid full monthly membership for oh 8 days. Not only that, but when I demanded my credit cards be removed, she directed me to do so via the console or the billing.microsoft.com website(2 blatant lie), and eagerly tried to get off the phone. Ive already tried both, and therefore forced her to stay on the phone until I looked at the billing site once more. When I tell her there is no possible way to do such a thing on the billing website… “Please hold.” Finally she comes on the phone, and coming to the point of hostility, discloses that I can do this in market place website. Ah! To my avail I could remove my cards… all but one.. the only one that is currently an active card.
MS Customer Service reps lie to you on the phone, and become hostile when you question the unfairness of their billing methods. They beat around the bush and try to avoid ways for you to remove your credit card info, all so they can screw you by charging extra months when you dont realize. Screw you Xbox Live and screw you MS.
March 11th, 2010 at 3:48 pm
I am really very appaled by this. I have never come across such a terrible online billing service in years and to think that one of the largest companies on the planet is running it makes me sick.
I think I found an easier way to cancel your recurring sub, one of the very few options you can change is your credit card expiration date, so I set that for the month before it is due to bill me again and im hoping it doesnt.
I doubt that I will ever use this service again though as it is so terrible.