In my previous post I outlined how to start the process to get your card details removed from Xbox Live. I say start the process, as following my latest conversion with a Microsoft representative, it’s going to take a little bit longer.
So there I was opening my Christmas presents when my mobile phone rang. It was someone from Xbox Live support about my request. Wow, they’re dedicated! We then had a fairly short conversation, in which I reconfirmed that I wanted my card details removed. They were finally going to carry out my request. However, this will take 30 days from the date of this latest call to remove my card details. In addition, I would never been able to use this credit card on Xbox Live again. Apparently, the “very complicated” process (support person’s words, not mine) to remove card details from the Xbox Live servers means that my card is essentially now blacklisted.
I was a little surprised to be called again following my discussion on the 15th Dec 07. As I’d specifically asked not to be called back and for them just to remove my card details. Ho hum. I guess the message was never typed never got though.
Here’s the time line for my support call(s) so far:
- 3rd Dec 07 - Raised original support call to remove card details.
- 4th - 14th Dec 07 - 3 missed calls from Xbox Live support.
- 15th Dec 07 - Phoned Xbox Live support - 30 days to remove card. Recurring Gold subscription stopped. Given new support call reference.
- 19th Dec 07 - 1 missed call from Xbox Live support.
- 25th Dec 07 - Informed that card details will be removed in 30 days, unable to use card again on Xbox Live. Given another new support call reference
With any luck when I post part III it will include the words “my credit card details have finally been removed.” I await this moment with bated breath. Almost….
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January 6th, 2008 at 3:20 pm
Have you tried complaining to Microsoft directly about their poor customer service? This seems unbelievably shoddy…
January 7th, 2008 at 6:59 pm
Well they do insist on calling me all the bloody time, which I’ve not been too impressed by. Just remove my card details please!
They’ve stopped my recurring gold subscription which is the main thing.
January 7th, 2008 at 9:02 pm
Might contact their customer service or press office for a comment, once the card details are finally removed.
January 15th, 2008 at 10:59 pm
I tried yesterday to remove my credit card from Xbox and it took me 2 hours and no one who spoke understandable English and they will not be helpful. The lst customer service person hung up on me. The 2nd one would not stop talking like a cult person–trying to talk so much I’d hang up. Finally, I got a supervisor–who was French. She then spun the long tail of how difficult it will be to get my card off. I have to wait for 5 days to get a call from a Microsoft person and IF I miss the call–then they won’t remove the card! I even called Bank of America and told them to forward my complaints to their legal department–hopefully, they will. To my knowledge this is illegal to not consent to remove a customers card asap. I think a class action against Microsoft is needed. I HOPE someone takes up this cause because they are getting away with a scam that people are not warned up front you cannot get your card removed without going thru hell.
January 24th, 2008 at 8:49 am
The card i have on XBL is expired, yet they somehow manage to take money from my bank account every month. Is this legal?
Has anyone tried changing their card details to an obviously fake one i.e.
4759 8511 1111 1111 - would that work?
January 26th, 2008 at 12:01 am
Aman - Check that the card has actually expired and maybe even check with your bank about it.
Sounds like you will need to phone Xbox Live support to to either cancel your card and/or the service you’ve subscribed too.
February 2nd, 2008 at 11:28 am
Just phoned them as i had error saying couldn’t make account with card because i had used it 10 times already, 9 old accounts that i cancelled so why is my credit card still linked to accounts i stopped? they say for security
April 28th, 2008 at 9:00 am
This is ridiculous! I purchased some Microsoft Points (I think that’s what they’re called) for my son, and now my credit card information is in his Xbox 360. I’m assuming that he’ll now be able to purchase whatever he wants through the Xbox without my knowing. The fact that I cannot remove my credit card information (without what is sounding like a huge pain if even possible) is very unprofessional of Microsoft, considering a majority of its players are children and teens. The least they could have done is show a warning before your information is entered telling you that your information would be stored. Then at least you have the choice and control of your information. I will be contacting Microsoft myself, and will post any new info I get.
May 16th, 2008 at 2:27 pm
well i have been requesting to have my credit card removed for the past 4 months and they keep charging it monthly. i have taken there call backs and informed that the card was removed and then got charged the next month. i have gone as far as changing the name and expiration date in the system it self and they are still charging the card because they keep the origanial information in there system. last week i spoke to them and was informed that it would be removed and they would credit my card well they did credit my card and then charged it again two days later. i have to cancell the card in order to get this to stop. xbox needs to step up and stop screwing around….
June 13th, 2008 at 10:34 am
You people must be extremely thick, or just cant see the logic of calling your bank and cancelling your card to get a new one?
whats that take, 5 days lol, no hassle, no callin up some idiot on the other end of the phone? damnnn, use ur brains menn
June 16th, 2008 at 5:37 pm
@Greg> Well, I shouldn’t have to cancel my card to stop a service. And also Microsoft can still charge cancelled bank cards.
Check out Weefz post on this:
http://www.theaveragegamer.com/2008/03/19/how-microsoft-can-charge-cancelled-bank-cards/