So 30 days have now passed since I was called by Xbox support. Have they removed my card details as they promised? Err, no they haven’t.
To be honest I didn’t expect them to have either. Maybe they had their hands full dealing with the rather shoddy provision of Xbox Live since Xmas and forgot about my support call?
It has now been 53 days since I first asked Xbox Live support to remove my credit card details. I’m now wondering if they actually are able to remove my card details? At this rate the card will have expired. Very, very poor service Microsoft.
Check out part I and part II of this ongoing saga.
Update 26th Mar 08: They’ve been removed. I can’t believe it. Microsoft have FINALLY done what I asked them to do over 3 and a half months ago. When I examine my LIVE account on my 360 there are no card details at all! Upon reviewing my LIVE account at http:\\billing.microsoft.com my card details have been flagged as removed (only there for historical purposes) and can’t be used or viewed. About bloody time Microsoft.
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January 29th, 2008 at 7:54 pm
I’d check your legal rights in this case with the citizens advice bureau. I’m pretty sure there’ll be some consumer protection law with regard to finance and keeping details when you have requested (repeatedly) to have them removed from IT systems.
January 31st, 2008 at 7:44 pm
well im in the same boat here, rang up on 6th jan was told that card will be removed in 10 to 15 days a message will appear on my xboxlive dashboard confirming this, i called back again today (on phone as im typing) to get card removed was informed that the Credit card will not be removed as long as the xboxlive account was active and i would have to ring back nearer the time the 12month live subscription has finished, then i would have to wait 30 days for it to be removed, i said WTF?”?!?! it takes 30 days to remove a 16 digit number?? thats just over 1 a day…. not impressed at all. let me know if u get sorted out
February 15th, 2008 at 10:13 pm
If the card is still on your xbox 360 that means tech support hasn’t been able to get in contact with you. They call you back after the 30 day period to begin the process. Then they tell you that it should be removed in 10 days. They call you back after the 10 days to get a confirmation if it has been removed from your console.
I just went through the same thing. 40 days and the card was still on the xbox 360, so I called them up to ask about it. They told me that after the initial 30 days they tried calling me but were not able to get in contact with me and are ready to move onto the next step of the process. So just call them back and ask about it.
February 16th, 2008 at 12:48 am
Thanks for the information Majora64plus. It seems that Microsoft is incapable of providing an acceptable level of service when you want to remove your card details.
Tech support has simply not contacted me. I know because they only have my mobile phone number. In any case, this is pathetic. 40 days to remove your card and 76 days and counting for me.
I’m going to discuss this with the citizens advice bureau (as suggested by Mr Butterscotch) as this has gone on long enough.
February 26th, 2008 at 1:10 pm
My method was to phone my credit card company and report my card as “stolen by Microsoft”… It now nolonger workes on the console. I’ve reported this to the uk tv show watchdog…
I still want it removed since now it’s on there and invalid… 25 days and counting. I’ll never trust them with my cc details again.
February 26th, 2008 at 10:34 pm
Jamie> Good idea I’m going to contact Watchdog as well. I’ll also post the advice that I get from the citizens advice bureau.
March 2nd, 2008 at 11:56 am
To be honest, I wouldn’t pay that part of your bill. Just refuse to pay it. If Microsoft tries to take you to petty court for it, I’ll be surprised as hell.
Plus, you’d win without even having a lawyer.
March 10th, 2008 at 12:35 pm
I too am currently in the same position. Requested removal on 25th December, 3 request over the 30 day periods, still not removed. I have a thread going on the main Xbox live website about this called “Microsoft’s Credit Card Scam?” No one from Microsoft as yet commented or posted anything. I’ll keep an eye in here now I’ve found this to see how your going…
Good luck (you need it)!!!
April 8th, 2008 at 4:07 pm
i want to use my debit card to buy microsoft point but because ive already added a credit card it wont let me add my debit card why nott???