Tag Archive | "Xbox Live"

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Blog Banter: Biggest Stereotype About Gamers

Posted on 27 March 2008 by TheFluffyFist

Welcome to the 4rd instalment of Blog Banter, the monthly blogging extravaganza headed by bs angel. Blog Banter involves a cosy community of enthusiastic gaming bloggers, a common topic, and a week to post articles pertaining to said topic. The results are quite entertaining and can range from deep insight to ROFLMAO. If you are interested in participating, contact bs angel for more information. Check out other Blog Banter articles at the bottom of this post.

We thought it was a phase that you’d grow out of.” Sound familiar? Well, these are the words spoken to me by my parents when discussing the topic of videogames. Grow out of what exactly? What’s wrong with playing videogames for the rest of my life, they aren’t just for kids you know?

When Christmas 1984 came around my parents bought a BBC Model B Microcomputer for my older brother. Didn’t make much difference whose it was as I took to it like a fish to water. Little did they know what they had started. My journey into the world of videogames had begun. Yay for parents.

Now fast forward 23 Christmases (yuk, I feel old now). There I was sitting in my parent’s living room playing Sonic and Mario at the Olympic Games on the Nintendo Wii with my girlfriend. The rest of my family were sitting on the adjacent sofa looking distinctly disinterested in my rabid wiimote flailing and even turned their collective noses up at Wii Sports (but it was made for old people). The overriding feeling was that adults should be playing with children’s toys at their age, unless it’s with another child. Then it’s all ok, as you’re playing WITH the child and not acting AS a child.
Old people playing Wii

Even in 2007, when the games industry officially overtook the music industry in terms of overall revenue, the sight of an adult playing videogames is still viewed as fairly childish behaviour by a large section of society. Sure there are plenty of children playing videogames. You only have to spend some time on-line using Xbox LIVE to witness many, many teenagers communicating via a mixture of swear words and grunting. However, these teenagers only account for 28.2% of gamers. 47.6% of gamers are aged 18-49 with the remaining 24.2% aged 50+ according to a recent report by Entertainment Software Association (ESA).
Xbox 360 Teenager
Now that I’ve been playing videogames for 23 years now, I’m the average gamer (33 years old). From Elite on the BBC Model B to Army of Two on the Xbox 360 (mmm, not a great game but the most recent one I’ve played) I’ve enjoyed every minute. So that makes me a gamer and an adult. I must be very childish then? Err no, in fact for many aspects of my professional life playing videogames has actually helped me in performing medical procedures (e.g. endoscopy or colonoscopy) as they have developed my hand to eye coordination.

We need to get over the fact that videogames aren’t just for children. Now more than ever they are played by adults, like me, who aren’t your stereotypical gamer (long hair, poor social skills and personal hygiene). If only the rest of society, in particular politicians, would start behaving like adults towards the games industry and the gamers themselves, we could start making some progress. Or maybe I should give up on that idea and go binge drinking down the pub and start smoking in order to be treated like a “grown up” adult in today’s screwed up society.

Check out these other Blog Banter articles: The Average Gamer, Silvercublogger, shinybento, Unfettered Blather, Boom Stick Brigade, Gamer Unit, Zath!, Man Bytes Blog, Game Couch, Video Game Sandwich, Delayed Responsibility, thoughts and rants, Hawty McBloggy

Popularity: 11% [?]

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How Microsoft Can Charge Cancelled Bank Cards

Posted on 19 March 2008 by Weefz

You may remember that last week I found out that Microsoft were still charging me for my Xbox Live Gold subscription, even though I cancelled the debit card they were using back in November, at the behest of my bank. I stopped by a branch the morning after writing my previous post and spoke to a “Personal Banker”. She told me that customers have been known to sign up for goods or services and then cancel their cards in order to avoid the charges. She then claimed that Barclays sometimes roll over the charges to the replacement card in order to prevent customer fraud of this sort. I asked if it was a certain type of charge that would be rolled over. This would explain why my web hosting companies had sent me invoicing emails when their charges to my old card were rejected. She said that that information was confidential to prevent people gaming the system.

Personal Banker then got rather shirty and started interrupting me with phrases like “Well, there’s no official policy” when I tried to repeat this back to her for confirmation, so I called the telephone banking team to verify her given reason. According to Barclays Debit Card Services, companies can set up charges based on the first 12 digits of your card number, ensuring that they still get their payments when you change cards. Debit Card Services Woman said that this is what Microsoft would have done, whereas my hosting companies would have been charging the entire 16-digit card number.

Make of that what you will.

Popularity: 9% [?]

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Why It’s Important Not To Add Your Credit Card On Xbox Live

Posted on 10 March 2008 by Weefz

Xbox Live Logo Way back in October last year I was playing Team Fortress 2 quite a bit. Somehow, even though I don’t actually know my own gamerscore, it seemed to make sense to unlock the achievements on my own gamertag, instead of playing on someone else’s. So… I duly signed up for a monthly-paid Gold Membership and added my Visa debit card details.

One month later, my boyfriend and his flatmate are sick of me sitting on their couch playing TF2 all the time. Also, Mass Effect was released so I got my own Xbox 360 and flew off on the SS Normandy. In the meantime, I had to get a new debit card because the UK banks have moved away from the wish-it-was-two-factor authentication to actual two-factor authentication. I ordered my new debit card and cancelled my Xbox-Live-known card even though it doesn’t technically expire until September 2008.

There isn’t actually an option to move back to Silver membership from Gold in the Xbox 360 interface. I figured that hey, I can’t use the card in shops any more (I actually tried this), so next time Microsoft try to bill me for the Gold Membership, the charge will get rejected and they’ll downgrade me to a Silver. No problem. My home internet connection is too crappy to play TF2 online anyway.

For Christmas, TheFluffyFist kindly gets me a 12 month subscription card to Xbox Live so that when I do resume playing TF2 I don’t have to give them my new card details and be unable to remove the card info later.

In January, I notice in passing that I still appear to have a Gold membership. “Hmm. That’s strange” I say, but since my two-factor authentication device isn’t in the building, I can’t check my accounts. I forget about it.

Fast forward two months to tonight - I finally got around to looking at my bank statements in detail. Right there in the middle of the month:

“Payment to Microsoft Axbox [sic] Luxembourg This transaction was for GBP 4.99 at exch rate 1.000″

Arse.

Question 1:

How the hell can they continue charging me every month, even though this card was cancelled in November? I shall speak to my bank tomorrow.

Question 2

Does this mean I have to go through the obligatory 3-phone-call ritual and then wait for my non-valid card to be blacklisted before I can stop paying Microsoft for a service I don’t even use?

FFS!

Finally, I’ve been reading Microsoft’s Privacy Statement, which contains the following extract:

“Personal information collected on Microsoft sites and services may be stored and processed in the United States or any other country in which Microsoft or its affiliates, subsidiaries or agents maintain facilities, and by using a Microsoft site or service you consent to any such transfer of information outside your country. Microsoft abides by the safe harbour framework as set forth by the US Department of Commerce regarding the collection, use and retention of data from the European Union.”

In other words, data submitted to Microsoft is NOT fully protected by the Data Protection Act (1998). If it were, under the core principle of not keeping information longer than is necessary, you would (probably) have the right to have your credit card details removed from payment methods after going through the multiple phone calls that it takes to persuade Microsoft that you no longer want a Gold membership. (Disclaimer - I am not a lawyer.)

Under the Safe Harbour Agreement there is some mention of having the right to delete information where it is inaccurate in Safe Harbour FAQ 8 - Access but… I don’t know how that is applied. Any ideas?

Popularity: 12% [?]

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How To Remove Your Credit Card Details from Xbox Live - Part III

Posted on 25 January 2008 by TheFluffyFist

Xbox Live LogoSo 30 days have now passed since I was called by Xbox support. Have they removed my card details as they promised? Err, no they haven’t.

To be honest I didn’t expect them to have either. Maybe they had their hands full dealing with the rather shoddy provision of Xbox Live since Xmas and forgot about my support call?

It has now been 53 days since I first asked Xbox Live support to remove my credit card details. I’m now wondering if they actually are able to remove my card details? At this rate the card will have expired. Very, very poor service Microsoft.

Check out part I and part II of this ongoing saga.

Update 26th Mar 08:
They’ve been removed. I can’t believe it. Microsoft have FINALLY done what I asked them to do over 3 and a half months ago. When I examine my LIVE account on my 360 there are no card details at all! Upon reviewing my LIVE account at http:\\billing.microsoft.com my card details have been flagged as removed (only there for historical purposes) and can’t be used or viewed. About bloody time Microsoft.


CardDetailsRemoved

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How To Remove Your Credit Card Details from Xbox Live - Part II

Posted on 01 January 2008 by TheFluffyFist

Xbox Live LogoIn my previous post I outlined how to start the process to get your card details removed from Xbox Live. I say start the process, as following my latest conversion with a Microsoft representative, it’s going to take a little bit longer.

So there I was opening my Christmas presents when my mobile phone rang. It was someone from Xbox Live support about my request. Wow, they’re dedicated! We then had a fairly short conversation, in which I reconfirmed that I wanted my card details removed. They were finally going to carry out my request. However, this will take 30 days from the date of this latest call to remove my card details. In addition, I would never been able to use this credit card on Xbox Live again. Apparently, the “very complicated” process (support person’s words, not mine) to remove card details from the Xbox Live servers means that my card is essentially now blacklisted.

I was a little surprised to be called again following my discussion on the 15th Dec 07. As I’d specifically asked not to be called back and for them just to remove my card details. Ho hum. I guess the message was never typed never got though.

Here’s the time line for my support call(s) so far:

  • 3rd Dec 07 - Raised original support call to remove card details.
  • 4th - 14th Dec 07 - 3 missed calls from Xbox Live support.
  • 15th Dec 07 - Phoned Xbox Live support - 30 days to remove card. Recurring Gold subscription stopped. Given new support call reference.
  • 19th Dec 07 - 1 missed call from Xbox Live support.
  • 25th Dec 07 - Informed that card details will be removed in 30 days, unable to use card again on Xbox Live. Given another new support call reference

With any luck when I post part III it will include the words “my credit card details have finally been removed.” I await this moment with bated breath. Almost….

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