• Go to xbox.com and sign in
• Go to support and click on the repair agent box (right side of the screen)
• Click on register a new device and enter your Xbox 360s serial number (found next to the USB ports, under the white falp on the front right of the console)
• Now click on your newly registered device (under manage devices) and click request a new repair
• Follow all the on screen instructions to “order” a repair from Microsoft
• Ignore the bit about being sent a shipping box as you will never be sent one (in the UK anyway). I confirmed with Xbox customer support that Microsoft doesn’t send out shipping boxes. You will only recieve an email containing the UPS pre-paid shipping labels



• Now check your email address (the one attached to the Xbox Live account)
• You should see an email called UPS delivery label. Click on the “retrieve UPS returns label” link and print it
• Also click on the “get the receipt” link and print it too (more about this later)
• Now find a box and pack your Xbox 360 inside it. Obviously use packing materials to protect your Xbox 360 during transit
• Attach the UPS delivery label printed earlier to the top of the box and make sure its either in a plastic pouch or covered to prevent damage. UPS need to scan it after all
• You can either request UPS to pick up your package, or you can go to a UPS drop off location
• Important: If you go to a UPS drop off location don’t forget to take the receipt that you printed out earlier. The UPS person will stamp this as proof that your Xbox 360 has been received by UPS
• Wait 2 weeks for the console to be repaired and sent back

Our repaired Xbox 360 came with a 1 month’s free Xbox Live gold membership and a letter identifying what the fault was and what they had done about it.

I hope that Microsoft has corrected the inaccurate and misleading information relating to sending you a shipping box. It caused a 2 week delay in getting our Xbox 360 fixed as I was waiting for a pesky box that was never going to arrive.

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So 30 days have now passed since I was called by Xbox support. Have they removed my card details as they promised? Err, no they haven’t.

To be honest I didn’t expect them to have either. Maybe they had their hands full dealing with the rather shoddy provision of Xbox Live since Xmas and forgot about my support call?

It has now been 53 days since I first asked Xbox Live support to remove my credit card details. I’m now wondering if they actually are able to remove my card details? At this rate the card will have expired. Very, very poor service Microsoft.

Check out part I and part II of this ongoing saga.

Update 26th Mar 08: They’ve been removed. I can’t believe it. Microsoft have FINALLY done what I asked them to do over 3 and a half months ago. When I examine my LIVE account on my 360 there are no card details at all! Upon reviewing my LIVE account at http:\\billing.microsoft.com my card details have been flagged as removed (only there for historical purposes) and can’t be used or viewed. About bloody time Microsoft.

Popularity: 31% [?]

In my previous post I outlined how to start the process to get your card details removed from Xbox Live. I say start the process, as following my latest conversion with a Microsoft representative, it’s going to take a little bit longer.

So there I was opening my Christmas presents when my mobile phone rang. It was someone from Xbox Live support about my request. Wow, they’re dedicated! We then had a fairly short conversation, in which I reconfirmed that I wanted my card details removed. They were finally going to carry out my request. However, this will take 30 days from the date of this latest call to remove my card details. In addition, I would never been able to use this credit card on Xbox Live again. Apparently, the “very complicated” process (support person’s words, not mine) to remove card details from the Xbox Live servers means that my card is essentially now blacklisted.

I was a little surprised to be called again following my discussion on the 15th Dec 07. As I’d specifically asked not to be called back and for them just to remove my card details. Ho hum. I guess the message was never typed never got though.

Here’s the time line for my support call(s) so far:

• 3rd Dec 07 - Raised original support call to remove card details.
• 4th - 14th Dec 07 - 3 missed calls from Xbox Live support.
• 15th Dec 07 - Phoned Xbox Live support - 30 days to remove card. Recurring Gold subscription stopped. Given new support call reference.
• 19th Dec 07 - 1 missed call from Xbox Live support.
• 25th Dec 07 - Informed that card details will be removed in 30 days, unable to use card again on Xbox Live. Given another new support call reference

With any luck when I post part III it will include the words “my credit card details have finally been removed.” I await this moment with bated breath. Almost….

Popularity: 19% [?]