- Go to xbox.com and sign in
- Go to support and click on the repair agent box (right side of the screen)
- Click on register a new device and enter your Xbox 360s serial number (found next to the USB ports, under the white falp on the front right of the console)
- Now click on your newly registered device (under manage devices) and click request a new repair
- Follow all the on screen instructions to “order” a repair from Microsoft
- Ignore the bit about being sent a shipping box as you will never be sent one (in the UK anyway). I confirmed with Xbox customer support that Microsoft doesn’t send out shipping boxes. You will only recieve an email containing the UPS pre-paid shipping labels
- Now check your email address (the one attached to the Xbox Live account)
- You should see an email called UPS delivery label. Click on the “retrieve UPS returns label” link and print it
- Also click on the “get the receipt” link and print it too (more about this later)
- Now find a box and pack your Xbox 360 inside it. Obviously use packing materials to protect your Xbox 360 during transit
- Attach the UPS delivery label printed earlier to the top of the box and make sure its either in a plastic pouch or covered to prevent damage. UPS need to scan it after all
- You can either request UPS to pick up your package, or you can go to a UPS drop off location
- Important: If you go to a UPS drop off location don’t forget to take the receipt that you printed out earlier. The UPS person will stamp this as proof that your Xbox 360 has been received by UPS
- Wait 2 weeks for the console to be repaired and sent back
Our repaired Xbox 360 came with a 1 month’s free Xbox Live gold membership and a letter identifying what the fault was and what they had done about it.
I hope that Microsoft has corrected the inaccurate and misleading information relating to sending you a shipping box. It caused a 2 week delay in getting our Xbox 360 fixed as I was waiting for a pesky box that was never going to arrive.
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May 25th, 2008 at 9:51 am
Thanks for this useful guide, hopefully I won’t need it, but will bear it in mind for if the dreaded Red Ring strikes me down!
May 27th, 2008 at 4:01 pm
Hi, erm this is probably a stupid question but do you have to sign the shipping label that you print off? I cant work ot ut if I should leave it blank and just fold it over. Do you just stick the whole page down folded over? thanks
May 27th, 2008 at 7:21 pm
@JD
The label you stick to the box, you don’t need to get signed.
The 2nd copy, the receipt, you can get signed, as proof that you’ve had you’re xbox 360 collected.
May 27th, 2008 at 7:51 pm
Ok thanks! I kinda already signed it and stuck it down lol oops ^.^
Ah well im sure itl be ok, they dont really make it clear though do they.
Im sure it’ll be ok.
June 21st, 2008 at 10:48 am
does it have to be ups ? cant it be another carrier ?
June 22nd, 2008 at 6:13 am
I have 2 questions about shipping my xbox 360, first is where can you get a box and the second one is I can get my return label but I can’t get my receipt and is the receipt just another copy of the return label?
June 22nd, 2008 at 3:38 pm
Knee Tie> There’s no reason why you couldn’t send it with another carrier, but it will cost you and not Microsoft!
June 22nd, 2008 at 3:42 pm
Brendon S> You’ll need to buy a box yourself as Microsoft will not send you one. Just get one from WH Smiths or the post office (in the UK).
The receipt is just another copy of the return label so you can use either one.
July 6th, 2008 at 10:40 pm
Thanks for this!
slight problem, i received the shipping label via email. thought it was a bit small, so i saved the actual image and printed it that way. came out and fitted on an A4 sheet (and fitted on my box fine) just wondering if this will prove to be a problem for UPS tracking it etc or will it be fine?
Cheers.
July 17th, 2008 at 11:04 am
actually, if you ring the helpline and request they pick it up a guy comes to your house with a box and the next day comes to pick up your xbox in the box provided… or if you ask them in for a coffee they wait while you pack it lol (this is in the uk and yes you DO get a box done it 3 times already so have my mates)