For anyone who’d like to know before they buy from Lik Sang…
If you don’t receive your ordered item in a timely fashion they will ask you to wait about 2 weeks extra to make sure it’s not just severely delayed. Then you let them know it still hasn’t arrived and they will raise an enquiry with their postal service to confirm that the item has indeed been lost and you’re not just trying to scam them out of another item. They say that this enquiry normally takes 4-6 weeks and they will send another one only if the original item has been confirmed lost. In the meantime, you just have to wait.
So at this rate, I may just get my imported Christmas present of Animal Crossing: Wild World somewhere in the last week of March *sniff*
Only protecting their interests, but still sucks :(
Popularity: 2% [?]
January 18th, 2006 at 10:38 am
http://www.ncsx.com asks you to wait 4 weeks, i waited 5 weeks for a gba game once, usually packages arrive in a week or so. Sometimes things get stuck in the post system i guess.
January 18th, 2006 at 2:37 pm
Yeah, things get lost. Would be nice if they gave me options though - either they send me one now and if the investigation says the original was delivered they debit my account, or I wait and order one later. This way I have to wait no matter what the outcome :(
January 26th, 2006 at 3:01 am
To everyone:
If you already reported the delay on your order to Lik Sang, you can rest assured that our guys are working on it, and will get back to you shortly with a solution (there is always a solution at the end of the road with Lik Sang, just be patient). If you didn’t inform Lik Sang of your individual case yet, then we recommend doing so as soon as possible. It proves to have much better results getting in touch with their customer support staff with your order number through their email form (http://www.lik-sang.com/contact.php#email) rather than talking around on forums.
Since Lik Sang is using the existing shipping companies and known postal routes, lost parcels (and delayed parcels) statistics are the same for them as for the rest of the world (under 1%). This means more than 99 % of the orders are delivered on time (and that represents dozens of thousands of parcels for the Holidays alone). However, considering the huge amount of shipments a popular online retailer sends out in high season, it is only logical that more cases of lost parcels surface on the internet after the busy Christmas season. Still, Lik Sang as always is doing its best to solve all problems case by case. At the end, 100% of our orders are delivered, no matter what it takes and no matter how many hurdles have to be jumped.
When Lik Sang receives a complaint, they log it with the shipping service provider and follow up on it until the situation is cleared out. Shippers do lose parcels. But when an investigation is launched, they find back many within a couple of weeks, which is the first good reason to contact Lik Sang and let them handle it. Second of all, in case a shipment is irreparably and permanently mis-placed, as soon as the shipping company confirms to Lik Sang that all hopes are lost, we will just expedite your order a second time at no additional charge! We will systematically come through and deliver the goods. I know it sucks to be in the statistics of lost parcels, as it slows down the process considerably for your individual order. I understand that it doesn’t really matter to you then if the numbers are the same as usual, as long as you didn’t personally receive your game. I know that. But what are you gonna do? Blowing up the post office won’t speed up the process, you know ;)
January 27th, 2006 at 10:18 am
What’s that? Blow up the post office? I hadn’t thought of that… good plan! *wanders off to find some fertilizer and diesel* ;)
March 22nd, 2006 at 1:41 am
I ordered from lik-sang.com with free shipping *Naruto 4 Freeloader Pack*
Im just curious how long it takes. Im getting people saying 5 days and people saying 30 days
.
I live in Florida, US
March 22nd, 2006 at 10:38 am
Aside from the above (when the UK post office lost my game) 2 weeks is the longest I’ve needed to wait for packages from HK. Usually takes about 7-10 days in my experience.