Comments on: How To Remove Credit Card Details From Xbox Live

By: frusrated

frusrated — Mon, 21 Nov 2011 13:43:52 +0000

I successfully removed my cc option online such that when I go online and check for payment options it says there are none. What I cannot do is remove my cc info from the xbox player. It still is available for purchases which i found out when one of my kids purchased points yesterday. Is there any option to remove cc info on the xbox itself?

By: yester64

yester64 — Tue, 18 Oct 2011 04:07:38 +0000

Pete, i did like you did. I linked it to paypal, removed my CC from Xbox Live and canceled in Paypal the subscription.
That should solve it. I might you pre-paid instead in the future. Hopefully i can then remove paypal from the list as well.

This is a very unfriendly policy from MS and does not encourage me to ever give my information to them.

By: Pete

Pete — Sat, 18 Jun 2011 08:20:23 +0000

I feel I was tricked into signing up for monthly payments, I thought I would try it out as they offered me a month for 99p, thought that was a good price to just try it out, should have read the small print :(

Anyway, tried removing my card details but as others pointed out it says outstanding balance(strange as I thought you paid monthly in advance!) kept looking around and found a way to pay the outstanding balance, went back to remove card details, but still they will not let me!!!! The only way is to call their special number, and from what I have read its no help, they want all different details and even after that I saw loads of people were still being charged!

But this is where I got sneaky ;)
If you have a paypal account you can pay monthly with that, so once you have added your paypal details you can then delete your other card details, what’s the point in that? Well, log into paypal and delete that payment.

My last email from them :)

We are contacting you because we have been unable to charge your PayPal Account for your Gold – 1 Month service(s) being billed to you through Microsoft Online Services. The following PayPal Account is the current payment method on your billing account:

PayPal Account: ********************************

PayPal Billing Agreement Id: *************************************

To avoid an interruption of your services or to reactivate suspended service(s), please provide a valid PayPal Account. If payment is due for other Microsoft services purchased with the above PayPal Account, those services may also be affected.

To check pricing details, and to confirm your account information and payment options, go to: https://billing.microsoft.com
If you have already resolved this issue, please disregard this notice and accept our thanks.

Thank you for using Microsoft Online Services.

Xbox LIVE Team

By: Jason

Jason — Wed, 15 Jun 2011 21:54:09 +0000

hay um does any1 have the australian xbox support number because this is a UK number !!! can any1 help me please im from AUSRTRALIA and i have this problem

By: wymetto

wymetto — Wed, 08 Jun 2011 01:12:13 +0000

You must trust the source you are giving your information too.. in this case? of course – bad deal..

By: karl

karl — Fri, 06 May 2011 07:29:39 +0000

i have just been given code of conduct 1 mth ban from xbox live i have a 12mth pre pay subscription needles to say will be ending this and removing my card details… and asking for my month… xbox is shit as all my download content cannot access during ban.. so they not only have my month of xbox live but all my content..due to a group of users tha bannded together to complain about me because they didnt like me … life on xbox is not fair i cant begin to tell you the faults with this network….

By: Robin

Robin — Sun, 20 Mar 2011 09:57:20 +0000

Got automatic renewal turned off in 5 minutes, brilliant. :D

By: Kev

Kev — Thu, 10 Mar 2011 18:10:41 +0000

Why can you not just ‘Amend’ the credit card details, so they are not valid, maybe change the 3 security numbers.
Then if they try to bill you the transaction will fail.

By: Ummm

Ummm — Sat, 30 Oct 2010 19:33:40 +0000

Log-in to stop my credit card from being billed, click on “account” link…

“You’ve found a glitch in the system” (all other links work fine)

Well played Microsoft, well played.

By: danny

danny — Wed, 06 Oct 2010 17:22:43 +0000

sounds like your son gave them his email password and gamer tag you were lucky to get anything back